Support & Tips

Tracker Setup

How to place the tracker into the watch roll?

It’s simple: Take out the poach – does not matter which one – and pass a tracker beacon through the velcro opening. To open, simply squeeze your fingger in with care and after inserting the tracker, close it with light pressure.


Chipolo with Android - Setup Instructions

Simply follow the instructions on the Chipolo Support site!

Chipolo using iOs - Setup Instructions

Simply follow the instructions on the Chipolo Support site!

Chipolo - Support Pages
Samsung Smart Tag - Setup Instructions

Apple Airtag - Setup Support

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How to keep my leather product nice and shiny.

Leather is a natural Product and needs care.

With proper care and regular waxing, you can maintain the beauty and shine of your leather items for years to come. Regularly applying wax creates a protective layer that enhances its natural luster and guards against drying out, damage, ensuring your leather items remain stylish and functional for a long time.

Have a look into our accessories, we have top leather protection products ready for you.

How to clean leather products?

Should you feel your products needs a refresh, best use our recommmended products you’ll find in our accessories – with the professional cleaning solution and preserver you’ll achieve the perfect result. Alternatively, you can also use some mild soap for a first aid*.

  1. Dust Off the Surface: Start by gently wiping the leather product with a soft cloth to remove any dust or loose dirt. This step is crucial to prevent scratching the leather during the cleaning process.
  2. Prepare a Cleaning Solution: In a bowl, mix a small amount of mild liquid soap or liquid castile soap with distilled water. Ensure that the soap is mild and does not contain any harsh chemicals or additives.
  3. Test in an Inconspicuous Area (Optional): To ensure the cleaning solution is safe for your specific leather product, test it on a hidden or inconspicuous area first.
  4. Clean the Leather: Dampen a soft cloth with the soap and water solution. Gently wipe the leather in small circular motions, covering the entire surface. Pay special attention to any stained areas or spills.
  5. Remove Stubborn Stains (if necessary): For tougher stains, you can dampen a cloth with a small amount of undiluted mild liquid soap and gently rub the affected area. Be gentle and avoid over-wetting the leather.
  6. Wipe Off Residue: After cleaning, use a separate clean, damp cloth (dampened with plain distilled water) to wipe off any soap residue from the leather.
  7. Dry the Leather: Allow the leather product to air dry naturally at room temperature. Avoid using direct heat sources, as they can damage the leather.

Additional Tips:

  • Avoid using excessive water on the leather, as it can damage the material and cause discoloration.
  • Never immerse leather products in water or wash them in a washing machine.
  • Regularly dust and wipe down your leather products to prevent the buildup of dirt and grime.
  • Store leather items in a cool, dry place away from direct sunlight to prevent fading and cracking.


* Please be aware that we cannot offer warranty for wrongly treated products.


Support & Warranty

Contact us!
With questions not helped with above or in the FAQ section or in case you have a warranty case – please contact us via the contact form. We are happy to help!

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