Support & Tips
Tracker Setup
How to place the tracker into the watch roll?
It’s simple: Take out the poach – does not matter which one – and pass a tracker beacon through the velcro opening. To open, simply squeeze your fingger in with care and after inserting the tracker, close it with light pressure.
Chipolo with Android - Setup Instructions
Simply follow the instructions on the Chipolo Support site!
Chipolo using iOs - Setup Instructions
Simply follow the instructions on the Chipolo Support site!
Chipolo - Support Pages
Samsung Smart Tag - Setup Instructions
Apple Airtag - Setup Support
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Maintenance
How to keep my leather product nice and shiny.
Leather is a natural Product and needs care.
With proper care and regular waxing, you can maintain the beauty and shine of your leather items for years to come. Regularly applying wax creates a protective layer that enhances its natural luster and guards against drying out, damage, ensuring your leather items remain stylish and functional for a long time.
Have a look into our accessories, we have top leather protection products ready for you.
How to clean leather products?
Should you feel your products needs a refresh, best use our recommmended products you’ll find in our accessories – with the professional cleaning solution and preserver you’ll achieve the perfect result. Alternatively, you can also use some mild soap for a first aid*.
- Dust Off the Surface: Start by gently wiping the leather product with a soft cloth to remove any dust or loose dirt. This step is crucial to prevent scratching the leather during the cleaning process.
- Prepare a Cleaning Solution: In a bowl, mix a small amount of mild liquid soap or liquid castile soap with distilled water. Ensure that the soap is mild and does not contain any harsh chemicals or additives.
- Test in an Inconspicuous Area (Optional): To ensure the cleaning solution is safe for your specific leather product, test it on a hidden or inconspicuous area first.
- Clean the Leather: Dampen a soft cloth with the soap and water solution. Gently wipe the leather in small circular motions, covering the entire surface. Pay special attention to any stained areas or spills.
- Remove Stubborn Stains (if necessary): For tougher stains, you can dampen a cloth with a small amount of undiluted mild liquid soap and gently rub the affected area. Be gentle and avoid over-wetting the leather.
- Wipe Off Residue: After cleaning, use a separate clean, damp cloth (dampened with plain distilled water) to wipe off any soap residue from the leather.
- Dry the Leather: Allow the leather product to air dry naturally at room temperature. Avoid using direct heat sources, as they can damage the leather.
Additional Tips:
- Avoid using excessive water on the leather, as it can damage the material and cause discoloration.
- Never immerse leather products in water or wash them in a washing machine.
- Regularly dust and wipe down your leather products to prevent the buildup of dirt and grime.
- Store leather items in a cool, dry place away from direct sunlight to prevent fading and cracking.
* Please be aware that we cannot offer warranty for wrongly treated products.
Support & Warranty
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